Casson Mann’s refurbishment of the 15 British galleries in 2001 was the most ambitious project ever undertaken at the V&A. Paintings, drawings and prints are displayed alongside costume, textiles, furniture, glass and ceramics, together with five complete period rooms. There are study areas, video rooms, discovery areas for families and interactives. Our design intent was that visitors would feel and recognise the story. We varied the pace, texture, acoustics, density, colour and interactivity. In this exhibition, 3,000 objects are distributed over 3,000 square metres; but the story is irresistible.